Sales Operations Analyst

Role Overview

The Sales Operations Analyst will be responsible for providing analytical and operational support to the sales team. This role ensures that sales processes, tools, and data are optimized to enable the team to perform at its best. The analyst will assist in managing CRM systems, reporting, forecasting, and cross-functional coordination to drive sales efficiency and productivity.

Key Responsibilities

• •Maintain and update CRM systems to ensure data accuracy.
• •Generate sales performance reports and dashboards for leadership.
• •Support sales forecasting, pipeline analysis, target tracking, provide insights, monitors funnel, main loss regions, conversion of MQLs to SQLs.
• •Assist in developing and optimizing sales processes (SLAs defining proper handoff process) and playbooks.
• •Coordinate with marketing, finance, legal, logistics and customer success for sales-related operations.
• •Ensure CRM accounts are created or closed during customer onboarding and offboarding.
• •Maintain a discount approval matrix or policy. Record applied discounts in CRM or sales tools. Assist sales reps with pricing configurations and tracking.
• •Manage quote-to-cash process, including generation of quotes, contracts, and POs, coordinate final approvals, oversee signature collection and compliance checks.
• •Preparing Response to RFPs.
• •Market research.
• •Organise and manage sales content in a centralised repository in collaboration with Sales and marketing team (e.g., battle cards, pitch decks, playbooks, case studies, reseller agreements, NDAs, Business Development Agreements, latest pricing).

Required Qualifications & Skills

• •3+ years of experience in sales operations, business analysis, or related roles.
• •Strong proficiency in Excel Sheets; CRM systems , JIRA.
• •Analytical and detail-oriented, with good problem-solving skills.
• •Use, configure, and operationalize AI to build models and reports.
• •Ability to manage multiple priorities in a fast-paced environment.
• •Strong communication and collaboration skills.
• •Graduation in IT Engineering or a related technical field. A combination of technical and business education is preferred.

Why Join Us

• •Be part of a fast-growing global organization at the forefront of storage and defence solutions.
• •Opportunity to work with cutting-edge technologies in AI, big data, and mission-critical infrastructure.
• •Exposure to global clients and Government organizations.
• •Strong culture of innovation, collaboration, and growth across the Tsecond Group (India, US, and global).